What is ITSM?

ITSM covers various areas, including:

1. Service Strategy: Planning and designing IT services that align with business needs.

2. Service Design: Developing new IT services or improving existing ones.

3. Service Transition: Managing changes to services, ensuring they are smoothly implemented.

4. Service Operation: Managing the day-to-day operation of IT services (e.g., incident management, request fulfillment).

5. Continual Service Improvement (CSI): Continuously improving services and processes to better support business objectives.

ITSM frameworks such as ITIL (Information Technology Infrastructure Library) are commonly used to guide the implementation of ITSM practices.

IT Service Management (ITSM) refers to the practices, processes, and policies organizations use to design, deliver, manage, and improve IT services offered to customers and employees. The primary goal of ITSM is to ensure that IT services meet the needs of the business and are delivered in a reliable, efficient, and cost-effective manner.